About our Jewellery
- British Jewellers Association
We are proud to be members of the British Jewellery Association (BJA), and are committed to providing the best service and standard of jewellery possible for our members.
We also abide by the BJA Code of Ethics, which means that we:
- Maintain the highest level of integrity and adhere to sound business practices.
- Clearly indicate the true quality of products offered on sale.
- Provide a standard of product and service of the highest possible quality, commensurate with price.
- Have a clear guarantee policy on all jewellery.
We guarantee that your jewellery will be made to the highest standards by our expert jewellers and it will be delivered to you in pristine condition.
In the unlikely event that you have a problem with the jewellery in the first 12 months, (that is not due to everyday wear and tear), you can return the jewellery item to us for inspection and we will either repair or replace it.
Your statutory rights are not affected by this guarantee.
- Handcrafted by our team of jewellers
Every piece of MedicAlert jewellery is handcrafted, which allows us to cater for specific sizing needs or other adjustments. We go out of our way to make sure that every emblem is unique, and receives the care and attention our members deserve.
Our collection of jewellery suits all tastes, and we work hard to create fresh designs that keep up with the latest trends. We use the leading design software to prototype new emblem styles, make refinements and view the designs from all possible angles. We then produce each item in our own facility, using a combination of traditional machinery and laser technology.
- Why assay marks matter
The UK Hallmarking system protects consumers by independently testing the metal content of silver and gold jewellery.
Assay marking is important because precious metals such as gold and silver are often too soft to be used in their pure form. They are usually combined with small amounts of metals such as copper to make the alloy more suitable for the jeweller to work with.
At MedicAlert, we insist on using the best quality precious metals. So when you see the assay mark on your gold or silver I.D. jewellery, you can trust in the purity of the piece.
To learn more about Assay Marks, visit the Birmingham Assay Office.
- Choosing the right disc size
Every MedicAlert jewellery item is expertly and individually made for you; which includes the engraving on the back of your disc.
Our medically trained staff will review the medical conditions, allergies and medication you have noted and create your membership record within our database. Our medical advisors use their expertise and the ABC principles of resuscitation to ensure that vital information is engraved on your disc. Full details are of course held within your membership record, which is accessible 24 hours a day via our emergency number.
We have a range of jewellery to suit the way you live your life without limits. When choosing your I.D. jewellery, you will see that some of the discs are available in different sizes. The size of the discs largely dictates how much information can be engraved. These icons, along with the physical measurements of each disc, appear alongside every product in our online shop:
If we are unable to fit all your vital details on the disc you have chosen, one of our medical advisors will contact you. They will discuss your request and be able to help you choose a different item.
If there is space on your disc, we can also engrave details such as blood type, organ donor or your name. The inclusion of vital details for the ABC principles of resuscitation are our priority, but if you would like to try to include additional wording, space permitting, please include the details on your order form.
- Choosing the right size bracelet
How to measure your wrist
It’s really important your MedicAlert Jewellery fits you properly, so that it’s comfortable and won’t fall off. Please don’t estimate your wrist size or you may find that your bracelet is too tight or too loose.
Use a tape measure to measure your wrist around the widest point. We recommend you do this 2 or 3 times until you get a consistent measurement. Please use a soft dressmakers tape and note your measurement in centimetres.
Next you need to make an allowance for comfort. You may like a bracelet to have a snug fit or a more loose fit. The information below will help you decide how much to add to your wrist measurement.
MedicAlert’s Chains generally come in 3 weights: Delicate, Mid-Weight and Heavy-Weight. Examples are below:
The chart below explains how much to add to get your desired fit:
Suggested extra allowance
Suggested extra allowance
Suggested extra allowance
Such as Classic, Milano and Figaro bracelets.
Such as Byzantine, Single Link or any of our mid-weight bracelets.
Such as Heart, Sienna, Roma or Napoli.
Normal Fit Add 1.5 cm Add 2 cm Add 2.5 cm Loose Fit Add 2.5 cm Add 3 cm Add 4cm
For example, if your wrist measures 18cm and you have chosen a mid-weight chain and would like a looser fit, you should add 3cm to your 18cm and order your bracelet at 21cms.
Ordering a Replacement Chain
If you already have your bracelet and are ordering a replacement chain, you should still give us your total wrist measurement.
Bracelets with Straps
Bracelets with straps, such as Sports Bands, Heritage, Prestige, MA15 or Athena Bracelets and Watches have a maximum and minimum wrist size. Make sure your wrist size is within this size guidance.
These bracelets are designed to fit snugly, so if your wrist measurement is near to the maximum strap size, be sure there is at least 1-2cm if you would like a looser fit.
- Choosing the right length necklace
To choose the right length necklace, you need to consider how long you would like it to hang. One helpful way to choose the right length is to measure a necklace that already fits you well. We’ll need the measurement in centimetres, so please use a soft dressmaker’s tape measure or download this ruler.
For general guidance please consult the table below:
40 cm Choker length 43 – 48 cm At the collarbone 50 cm A few inches below the collarbone 55 cm At or below the neckline 60 cm Below the neckline
We advise that our necklaces are suitable for children aged 11 and above.
- What jewellery is suitable for people with metal allergies?
Nickel is a naturally occurring bright coloured metal, which is added to metal alloys to make them shiny, hard and durable. Without nickel and other base metals, most types of stainless steel, silver and gold would be too soft to work with. Nickel is commonly found in cookware, cutlery, coins, and naturally occurs both in our food and the environment around us. But some people suffer from an allergy to nickel (or other metals), on contact with the skin.
To deliver the quality and finish that you would expect from MedicAlert I.D. jewellery, our metal types may contain small amounts of nickel and other base metals. It just isn't practical to monitor the tiny detailed composition of every metal component in our range. All of the silver (925) and gold (9 carat) that we work with meets strict quality standards and has been hallmarked by the UK Assay Office, but the precise alloy of each component may be ever so slightly different based on which supplier we have sourced each component from. Many of our members with metal allergies successfully wear gold or silver items, but it depends on how severe your reaction is. The only way to be sure that you will be safe is to choose a "barrier" product; where there is limited, or no metal contact with your skin. To find the MedicAlert jewellery that limit the contact between metal and skin, please use the search criteria in the shop to select "For metal allergies".
- Sometimes designs change...
From time to time, we may change components on our medical identification jewellery, in response to customer feedback or changes in our supply chain. Please refer to the picture for each product to see the current configuration.