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We want you to be completely happy with your MedicAlert ID jewellery. Your jewellery provides valuable reassurance in an emergency situation so we aim to have your size alterations or repairs complete as soon as possible.

To book an alteration or repair simply:

1) Print and fully fill in our Alterations & Repairs form

2) Securely package your jewellery with the form inside
(enclose payment where applicable).

3) Post your package to:

The MedicAlert Foundation
327 Upper Fourth Street
Milton Keynes

4) One of our expert jewellers will then assess your jewellery and discuss with you, making any recommendations before we proceed with the alteration or repair

5) Wait up to 10 working days to receive your amended jewellery

Please note:

Having your size alteration undertaken by MedicAlert ensures that your product's 12 month warranty remains unaffected

Any repair that is due to a manufacturer's fault will be repaired for free when under your 12 month warranty

Download the Alterations form


Payment for your request is determined by the metal type of your jewellery.

  Cost including postage & packaging
Stainless Steel £12.75
Silver £26.75
Gold £36.75

If there are any additional charges for the alteration or repair of your MedicAlert ID jewellery, a member of the team will contact you directly. 



For advice on choosing the right size, please visit the below pages

View the bracelet size guide View the necklace size guide