In an emergency, vital information is available on the back of your MedicAlert® Emblem. Medical and emergency personnel can then telephone the given number and by quoting your ID number and after clearing security checks, they can receive further important details where appropriate. For example: your name and address, doctor’s details, current drug therapy or next of kin.

This 24 hour emergency telephone service is dealt with from our emergency call centre housed within the offices of the London Ambulance Service. The emergency telephones are staffed 24 hours a day, 365 days a year with trained staff on hand to answer all calls, including reverse charge calls, from anywhere in the world with a translation service available in over 100 languages. In an emergency situation there is always someone on standby who can give your vital medical and personal information. All calls are logged, with full details of the caller, the nature of the call and the response given.