About our Jewellery

British Jewellers Association

We are proud to be members of the British Jewellery Association (BJA), and are committed to providing the best service and standard of jewellery possible for our members.

We also abide by the BJA Code of Ethics, which means that we: 

• Maintain the highest level of integrity and adhere to sound business practices.
• Clearly indicate the true quality of products offered on sale.
• Provide a standard of product and service of the highest possible quality, commensurate with price.
• Have a clear guarantee policy on all jewellery.

Warranty

We guarantee that your jewellery will be made to the highest standards by our expert jewellers and it will be delivered to you in pristine condition.

In the unlikely event that you have a problem with the jewellery in the first 12 months, (that is not due to everyday wear and tear), you can return the jewellery item to us for inspection and we will either repair or replace it.

Your statutory rights are not affected by this guarantee.

Handcrafted by our team of jewellers

Every piece of MedicAlert jewellery is handcrafted, which allows us to cater for specific sizing needs or other adjustments. We go out of our way to make sure that every emblem is unique, and receives the care and attention our members deserve.

Our collection of jewellery suits all tastes, and we work hard to create fresh designs that keep up with the latest trends. We use the leading design software to prototype new emblem styles, make refinements and view the designs from all possible angles. We then produce each item in our own facility, using a combination of traditional machinery and laser technology.

Why assay marks matter

The UK Hallmarking system protects consumers by independently testing the metal content of silver and gold jewellery.

Assay marking is important because precious metals such as gold and silver are often too soft to be used in their pure form. They are usually combined with small amounts of metals such as copper to make the alloy more suitable for the jeweller to work with.

At MedicAlert, we insist on using the best quality precious metals. So when you see the assay mark on your gold or silver emblem, you can trust in the purity of the piece.

To learn more about Assay Marks, visit the Birmingham Assay Office.

Choosing the right disc size

Every MedicAlert emblem is expertly and individually made for you; which includes the engraving on the back of your disc.

Our medically trained staff will review the medical conditions, allergies and medication you have noted and create your membership record within our database. Our medical advisors use their expertise and the ABC principles of resuscitation to ensure that vital information is engraved on your emblem. Full details are of course held within your membership record, which is accessible 24 hours a day via our emergency number.

We have a range of emblems to suit the way you live your life without limits. When choosing your emblem, you will see that some of the discs are available in different sizes. The size of the discs largely dictates how much information can be engraved. These icons, along with the physical measurements of each disc, appear alongside every product in our online shop:

		Shorter Text
		Moderate Text
		Long Text

If we are unable to fit all your vital details on the disc you have chosen, one of our medical advisors will contact you. They will discuss your request and be able to help you choose a different emblem.

If there is space on your emblem, we can also engrave details such as blood type, organ donor or your name. The inclusion of vital details for the ABC principles of resuscitation are our priority, but if you would like to try to include additional wording, space permitting, please include the details on your order form.

Choosing the right size bracelet

It is very important that your MedicAlert emblem fits you properly, so that it will be both secure and comfortable. Many people estimate their wrist size and this can result in a poorly fitting emblems which are either too tight or too loose.

Your emblem will be made to order by our team of jewellers. You just need to let us know the exact size you need. It is your responsibility to get this measurement correct when you place your order.

How to measure your wrist

Use a tape measure to measure your wrist around the widest point. We recommend you do this 2 or 3 times until you get a consistent measurement. Please use a soft dressmakers tape and record the result in centimetres.

Getting the right fit

Once you have your wrist measurement, you will need to add some extra allowance to get the right fit.

Most of our members find this guide helpful, but you will need to choose the right fit for you.

	Streamlined styles Such as Classic, Figaro, Milano and Byzantine bracelets	Chunkier styles Such as Heart, Sienna, Roma, Napoli or any of our beaded bracelets
Normal Fit	Add 1.5 cm	Add 2.5 cm
Loose Fit	Add 2.5 cm	Add 4cm

Another way to decide what length bracelet to order is to take a bracelet that you already own, and like the fit of, and measure it.

Choosing the right length necklace

To choose the right length necklace, you need to consider how long you would like it to hang. One helpful way to choose the right length is to measure a necklace that already fits you well. We’ll need the measurement in centimetres, so please use a soft dressmaker’s tape measure or download this ruler.

For general guidance please consult the table below:

40 cm	Choker length
43 – 48 cm	At the collarbone
50 cm	A few inches below the collarbone
55 cm	At or below the neckline
60 cm	Below the neckline

 

We advise that our necklaces are suitable for children aged 11 and above.