Volcanic Ash Update
Volcanic Ash Cloud – 6th May 2010
You are advised to contact your airline or tour operator or departure airport directly to obtain up to the minute information on your travel plans.
On Outbound flights there is no cover under the policy.
On inbound flights there is no cover under the travel delay section of the policy but where an insured has made every effort to get home for critical personal reasons and incurred additional expenses then consideration may be given on an ex gratia basis to any claims.
Please also contact your credit card company if travel has been paid on your card.
As cover and limits vary on each policy care should be taken to check the cover provided.
Questions and Answers
Q I am booked to fly out if there are any delays am I covered?
A This is a matter for your airline or tour operator. If you have booked so please speak with them directly. There is no cover under the policy.
Q I am stuck overseas as my flight home has been cancelled?
A This is a matter for your airline or tour operator, so please speak with them directly. However, certain expenses may be considered where every attempt has been made to get home.
Q I am stuck overseas will my policy still cover me?
A As the circumstances are beyond your control, your insurance cover automatically extends, without charge, until such time as you are able to return to the UK.
Q I have been delayed abroad and need to obtain additional medication, how do I do this?
A Please contact our 24 Hour Medical Emergency Service First Assist on +44 208 763 3119 who will be able to offer you advice.
Q If my holiday is transferred to another date will my policy still cover me?
A Yes providing you are travelling within the same geographical area and the duration is the same or not more than 3 days longer, if not the difference in premium needs to be paid. Although there should not be any further cases arising from today.
Q My trip has been refunded will my insurance also be refunded?
A Yes a refund will be given.
Q If I transfer my insurance to new dates can I still claim for travel delay?
A No if a claim is considered and agreed under the travel delay section the policy can not then be transferred to new dates, you will need to buy a new policy.
Q How do I make a claim?
A Please go to www.AllCleartravel.net/claims to download the relevant claim form, alternatively to talk to the claims team call 0843 208 1910, quoting scheme number A100
