Please read the following policy to understand how your personal information will be treated. This policy may change from time to time, so please check this page periodically.
When you visit this website, The MedicAlert Foundation collects your IP address, and information regarding what pages are accessed and when. The MedicAlert Foundation uses this information to help us understand more about how our site is used, so that we can improve it. If you make a purchase or donation through this website, your contact details, payment details and medical information (if relevant) is held by The MedicAlert Foundation.
We will use these details to process your order or donation.
We may also use your contact details so that we can send you communications which you have requested and that may be of interest to you. These may include newsletters, appeals and promotions.
The MedicAlert Foundation is committed to protecting the personal data of its supporters and members. Any details you give us will be held in accordance with the Data Protection Act 1998.
Your MedicAlert record is stored on servers based both in the UK and abroad that act as a back up to provide you with a continuous service. As stipulated in our Terms and Conditions, we only disclose this information for the provision of emergency medical treatment by a competent registered physician or emergency service provider.
The MedicAlert Foundation is the sole owner of the information collected on this site. We will not sell, share, or rent this information to third parties.
The accuracy of your information is important to us.
You have the right to ask for a copy of the information The MedicAlert Foundation holds about you (we may charge £10 for information requests).
When you give The MedicAlert Foundation personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with what we believe to be the best encryption software in the industry - 128 Bit encryption on SSL.
When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Mozilla Firefox and Microsoft Internet Explorer.
Non-sensitive details (e.g. your email address), are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, The MedicAlert Foundation cannot guarantee the security of any information you transmit to us, you do so at your own risk. Once we receive your information, we make our best effort to ensure its security in our systems.
The cookies on the site enable us to understand how you use the site through the analytics package to monitor traffic statistics. Cookies are used to track the source of a visitor, their session on the website (to associate multiple pages views to one visit) and whether they are a new or return visitor. This enables us to analyse the information to give you the best browsing experience. Without these cookies our traffic statistics would be inaccurate and we would not be able to identify improvements to the website and constantly improve the user experience.
The MedicAlert Foundation uses email marketing for users who have signed up through the website and imported mailing lists through reputable list providers. The email marketing software tracks how many recipients did or did not open the email and tracks what links were clicked on in the body of the email. This information is available through the reporting section on the email marketing software and is used for analysis of the email campaigns and for sending out follow up campaigns.
The form on the MedicAlert website stores the names and addresses in a database on the website. This information is used for email marketing purposes (see above).
It is possible to stop your web browser accepting cookies from one website or all websites through built in cookie controls. If you do this you may find that some aspects of this website and others stop working, or stop working as well. (For example shopping cart may stop working completely) All modern browsers allow you to change your cookie settings. The following links provide details on how to do this in a range of popular web browsers: