Clean & polish

Make your medical ID jewellery look like new again

We want you to be completely happy with your MedicAlert ID jewellery and as a member, we are pleased to offer a clean and polish service for your jewellery to ensure it is kept in top condition.

Since your jewellery provides valuable reassurance in an emergency situation, we aim to have your clean and polish complete within 10 working days.

1) Process your request:

Over the phone

Simply call us on 01908 951045 to speak to a Membership Service Advisor. They will be able to process your request and advise on any questions you may have. 

Please note our office opening hours are:
Monday to Friday - 9am to 5pm


Process your clean & polish service, by logging into your 'MyMedicAlert' account and filling in our form online.

Simply go to your 'Purchase History' section, find your order under 'Transaction History' and click on the 'Return' buttton to start filling in our form.

Please select the Cleaning service you need under 'Reason for return'.

2) Post your medical ID jewellery to us:

Once processed, you will need to securely post your jewellery to:

The MedicAlert Foundation,
Clean & polish service
327 Upper Fourth Street,
Witan Studios,
Milton Keynes, MK9 1EH

We recommend you send your parcel with a signed for service to allow easier tracking as MedicAlert will not be responsible for any jewellery not received.

Once we have received your jewellery, we will then call you to take payment over the phone (if you'd prefer to send us a cheque, please include this in your parcel).

One of our expert jewellers will then complete the work needed and send you back your jewellery as soon as possible.

About this service

Including postage & packaging, this service costs: 

  • Silver - £16.75
  • Gold and Rose Gold - £21.75  

If there's any additional work required that may incurr extra costs such as an alteration or repair, a member of the team will contact you directly to discuss the work before proceeding.

More information:

  • MedicAlert's clean & polish service will remove all tarnishing and stains
  • We use an ultrasonic cleaning machine and a polishing motar to provide our professional service 
  • This service is only available for silver, gold and rose gold MedicAlert jewellery only
  • This service does not replace or cover enamel
  • If a jewellery box is provided, your jewellery will be returned in the box. If not, it will be returned in a jewellery pouch
  • We reserve the right to decline a clean and polish if we believe that the jewellery is too worn to undergo this process

Other services available:

Jewellery guides

Learn about MedicAlert jewellery; from how to get the perfect fit for your bracelet to how member feedback helps us to design our jewellery

Read more

Exchange disc

Need your disc updating? Use our Exchange Disc service to update your engraving at a reduced cost.

Read more

Alterations & repairs

As an additional benefit to your membership, we offer reduced cost repairs and alterations to your jewellery.

Read more

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