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We want you to be completely happy with your MedicAlert ID jewellery. Your jewellery provides valuable reassurance in an emergency situation so we aim to have your size alterations or repairs complete as quickly as possible.

If you would like to alter the size of your jewellery, please tell us the finished size you require and we will make it to your size.

To book an alteration or repair online simply:

1) Fill in our form below and securely post your jewellery to:

The MedicAlert Foundation
Alterations & Repairs
327 Upper Fourth Street
Witan Studios
Milton Keynes

2) Once we have received your jewellery, we will assess it and in required, call you to make any recommendations. We will also take any payment over the phone before we proceed with the alteration or repair. 
(if you'd prefer to send us a cheque or postal order, please post this alongside your jewellery)

3) We will then pass it to one of our expert jewellers to complete any work needed, and they will send it back to you as soon as possible. 

Note: We endeavour to send your jewellery back as soon as possible, but during busy times this could take up to 10 working days.

Please note:

Having your size alteration undertaken by MedicAlert ensures that your product's 12 month warranty remains unaffected

Any repair that is due to a manufacturer's fault will be repaired for free when under your 12 month warranty

Read more:

Prefer to post in your form? 

If you would prefer to fill in a printed form, please download our form here and include it with your jewellery when sending it back to us.


Return form



Payment for your request is determined by the metal type of your jewellery.

  Cost including postage & packaging
Stainless Steel £12.75
Silver £26.75
Gold £36.75

If there are any additional charges for the alteration or repair of your MedicAlert ID jewellery, a member of the team will contact you directly. 



For advice on choosing the right size, please visit the below pages

View the bracelet size guide View the necklace size guide