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MedicAlert may collect information about your computer, such as your IP address, operating system, browser type and general site usage. We collect statistical data only which does not identify you as an individual. The purpose of collecting this data is to help improve our web service.
These cookies are required for certain areas of our site to work, for example, ‘user-input’ cookies are used for the duration of a session to track a user’s input when completing forms spanning several pages, essential cookies also maintain the contents of your shopping basket during your active session.
To help us provide the best site experiences for our visitors we use Google Analytics. This tool provides us with anonymous statistics regarding our website usage. Analytics is used to track the source of a visitor, their session on the website and whether they are a new or returning visitor. We also track user demographics, i.e Age range and Gender to help create relevant site content and improve functionality. Performance cookies are not strictly necessary for the use of our website, so your consent is required for us to use them.
For more information on Google Analytics, visit Google’s information page, or to opt out of Google Analytics, click here
By continuing to browse our website without opting out, this is your understanding and agree to data collection for the purposes detailed above.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer, however, please be aware that this may prevent you from taking full advantage of a site.
The following links provide details on how to do this in a range of popular web browsers:
The purpose of this privacy notice is to give you information on how The MedicAlert Foundation collects and processes your personal data, including any data you may provide through this website when you purchase a product or service.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
We are The MedicAlert Foundation and we are the data controller and responsible for your personal data. We can be contacted using the following details:
Suite 1, Liscombe South, Liscombe Park, Soulbury, LU7 0JL
Telephone number: 01908 951045
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights in respect of your data, please contact our Data Protection Officer (‘DPO’). Our DPO is contactable via: DPO@medicalert.org.uk
Our legal grounds for handling your personal data
The UK’s data protection laws allow us to use your personal data provided we have a lawful basis to do so. This includes sharing it in certain circumstances, as described below.
We consider we have the following reasons (legal bases) to use your personal data:
More information on how we use your personal data and for what purposes is set out below.
We may collect data about you from the following sources:
Data provided by you:
Data we collect when you use our services:
Data provided by third parties:
Data from persons that introduce you to us: for example other charities, partner organisations, your employer, NHS clinics, general practitioners
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We collect personal data from you for many reasons including:
From time to time we may contact you to ask for your consent to use your personal data for other purposes. Your personal data may also be used for other purposes where required or permitted by law.
From time to time we may provide your information to our partners, third parties and customer service agencies for research and analysis purposes so that we can monitor and improve the services (or as the case may be) we provide. We may contact you by post, e-mail or telephone (or as required) to ask you for your feedback and comments on our services (or as the case may be).
From time to time we may also contact you about our other goods or services that may be of interest to you.
We may discuss your Personal Information with your nominated and named individuals either on your behalf (in the case of Advocates) or in response to an emergency.
If MedicAlert receive a call as part of the Emergency Service from a competent registered physician or emergency service provider then, after appropriate security checks have been undertaken, your Personal Information will be shared with them in order to assist in the provision of suitable medical care and to respond to the emergency.
Your data may be accessed by a third party, contracted to MedicAlert to operate the MedicAlert 24/7 emergency line, on a read-only basis with appropriate security provisions enacted.
If MedicAlert receive a call as part of the Emergency Service from a competent registered physician or emergency service provider in another country, MedicAlert will provide such a physician or service provider with Your Personal Information as we would in the UK. In these circumstances it is understood, by all parties, that as a result your personal information may be exported to areas outside of the EU jurisdiction. You agree that in such circumstances, Your Personal Information may be exported outside the EU.
If, in the future, we sell, transfer or merge all or part of our business or assets, including the acquisition of other businesses, we may share your data with other parties. We will only do this if they agree to keep it safe and private and to only use it in the same ways as set out in this notice.
If you fail to provide us with data, this may delay or prevent us from entering into a contract with you and or comply with our obligations.
If you fail to keep us informed of any changes or updates to data you have provided us with or additional information which is relevant to your medical condition or personal circumstances then this may compromise our ability to provide an effective and efficient service to you.
If you have any questions about the above, please contact us on the details in Section 1
Your personal data is protected by legal rights, which include your right to:
There may be reasons why we need to keep or use your data, but please tell us if you think we should not be processing your data.
For further information on how your information is used, how we maintain the security of your information and your rights in relation to it, please contact DPO@medicalert.org.uk
If you are unhappy about how your personal data has been used by us please contact us and we will send to you our Complaints Policy. You also have a right to complain to the Information Commissioner's Office which regulates the processing of personal data. You can contact them at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, on 0303 123 1113 or by email to firstname.lastname@example.org. See also https://ico.org.uk/global/contact-us/
MedicAlert retains the personal Information in accordance with the Retention and Destruction Policy In summary, MedicAlert will keep your personal data (as indicated above) for as long as the membership service fee is paid, and for a period of 6 months after the membership has lapsed. At this point the record will be completely anonymised so it cannot personally identify you.
Information used for marketing purposes will be kept by MedicAlert until you unsubscribe from the service.
All Personal Data is controlled by The MedicAlert Foundation and this information is located on servers within the UK.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We can only use your personal information to send you marketing information if we have your consent or a legitimate interest. A legitimate interest will usually be a commercial reason which cannot be used unfairly against you.
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