Disc Exchange

As a benefit to your membership, we offer a 'Disc Exchange' service for our sterling silver and gold medical ID jewellery.
This means you can send us your bracelet, necklace or charm to get the MedicAlert disc swapped with a new one. 
This is particularly helpful if you want to update your disc's engraving at a reduced cost.

1) Process your request:

Over the phone

Simply call us on 01908 951045 to speak to a Member Service Advisor. They will process your request and advise on any questions you may have. 

Please note our office opening hours are:
Monday to Friday - 9am to 5pm

Online

Log into your 'MyMedicAlert' account and simply go to the 'Purchase History' section. Find your order under 'Transaction History' and click on the 'Return' buttton to start filling in the form.

Please select the Disc Exchange service under 'Reason for return'.


2) Post your jewellery to us:

Once processed, you will need to securely post your medical ID jewellery to:

The MedicAlert Foundation
Disc Exchange Service
327 Upper Fourth Street
Witan Studios
Milton Keynes
MK9 1EH

We recommend you send your parcel with a signed for service to allow easier tracking. MedicAlert will not be responsible for any jewellery not received.

Once we have received your jewellery, we will then call you to take payment over the phone (if you'd prefer to send us a cheque, please include this in your parcel).
One of our expert jewellers will then complete the work needed and send you back your jewellery as soon as possible.

Pricing structure

Including p&p, these costs range between: 

  • Silver - £26.75 to £31.75*
  • Gold and Rose Gold - £50 to £110*

*Payment for your request is determined by your disc size and type. 

If there's any additional work required that may incurr extra costs, a member of the team will contact you directly to discuss the work before proceeding.

Please note that:

  • We will retain your old disc to offset the cost, keeping the service cost effective.
  • We can only exchange your disc for the same size i.e. standard size gold disc for a new standard size gold disc.
  • We currently do not offer this service for stainless steel products.
  • As of 2nd September 2019, Rose Gold was discontinued and therefore there are a limited number of disc's available. These will be issued on a first come, first serve basis.
  • Prices listed include postage and packaging costs.

Other services available:

Jewellery guides

Learn about MedicAlert ID jewellery; from how to get the perfect fit for your bracelet to how member feedback helps us to design our jewellery.

READ MORE

Alterations & repairs

As an additional benefit to your membership, we offer reduced cost repairs and alterations to your jewellery.

Read more

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