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MedicAlert jewellery and membership go hand-in-hand to protect you in an emergency, therefore we do not sell our jewellery without membership. The central element of membership is your medical record, checked by our medical professionals. Each piece of jewellery is engraved with your most important medical information along with a unique membership number which is used to access vital details in an emergency, protecting our members 24/7, 365 days a year. The membership provides flexibility to individuals with changing needs and requirements, as member records can adapt easily and frequently. Any changes are reviewed by our medical professionals to ensure they are medically accurate and correctly prioritised.
In your first year, MedicAlert membership is £32 a year (less than 10p a day!). After that you can set up a direct debit to renew your annual service which will reduce the cost to just £29.50 per year.
It's best to consider the information that people would need to know about you in an emergency or if you couldn’t speak for yourself. This may include next-of-kin information, health conditions, medication or any allergies you may have. You can record that you are an organ donor and you can also include documents such as pacemaker/implant information, ICD cards, hospital letters and Advance Decisions to hold safely on your record. If in doubt, include any information or documents you hold and don’t forget that you can always call or email us if you have any questions. For advice on how to enter your information including details on abbreviations, please see https://www.medicalert.org.uk/med-guides/.
Our team of medical professionals will review and prioritise your information to ensure it is optimal during an emergency. This ensures your most vital details will be engraved on your disc, with your other important information held on your personal record to allow emergency and medical professionals to quickly and securely access more details, if required.
If you have chosen to receive your communications electronically, then you will receive a reminder email 2 weeks before your renewal date and you will also receive an alert if your membership lapses. If you have chosen to receive your communications by post, then you will receive a reminder letter 4 weeks before your renewal date.
A 'My MedicAlert' account is the most convenient way to manage your information. It will enable you to view, check and update your record easily, so if you change medications or have recently moved, you can just log in and update your record yourself at any time of day. It will also give you visibility over any jewellery orders you have placed. Membership does not require you to create a 'My MedicAlert' account however we do encourage all members to register with their member ID - information on how to register can be found at https://www.medicalert.org.uk/how-to-register-your-existing-ID/. All members with a ‘My MedicAlert’ account can still process any record updates, services or orders over the phone or by post as normal.
Simply log into your 'My MedicAlert' account and through the user-friendly dashboard, select the category you would like to access. Then simply select the fields you want to change and make your amendments. Please always remember to click on 'SAVE' at the bottom of the screen to ensure that and your changes will be made immediately. Alternatively, members can still call, email or write to us and speak to one of our a friendly Membership Support Advisors.
If you need any assistance with your 'My MedicAlert' account, please contact us and speak to a Member Support Advisor and they will be able to help you. Scroll down to the bottom of our website to locate our contact details.
All members are provided with a unique GB membership number when they join - this is your member ID. This number will be on your wallet card, on the back of your MedicAlert disc (engraved at the bottom) and in any paperwork we send you.
MedicAlert provides a global service so you can join MedicAlert UK from anywhere in the world. However, we do have affiliates in several countries so it is advisable to check for your nearest MedicAlert first as this may offer you a more cost-effective service as there will be no currency exchange rates/fees to consider.
Unfortunately not but you may not need to. All MedicAlert jewellery comes with a unique membership number and emergency phone line related to the country who supplied it. The emergency numbers can be called from anywhere in the world.
Should you wish to join MedicAlert UK you will need to start a new membership and purchase new jewellery in order to ensure that you have the UK related emergency phone line and membership number engraved on your disc.
We have a variety of disc shapes and sizes that hold different amounts of engraving. If you create a 'My MedicAlert' account, you will be able to see how much information will fit on your chosen piece of jewellery; when you customise your medical ID, you see an interactive illustration of your engraving options. Alternatively, please contact our Member Support Team and they will assist you in finding the best solution for your needs. Rest assured, any information that will not fit on your disc, will be securely held on your personal membership record and our team of medical professionals will check and prioritise your information to ensure it is optimal in an emergency.
As a benefit to your membership, we offer an 'Disc Exchange' service for sterling silver and gold jewellery. This service means you can send us your MedicAlert bracelet or necklace and get the disc swapped with a new one for a small charge. To take advantage of this service, simply go to https://www.medicalert.org.uk/exchange-disc/.
Different products are better suited to different activities. For example, most stainless steel can be worn in water. Please refer to the product descriptions in the shop for specific information or call our team if you have any questions.
Wash regularly in warm, soapy water.
For fabric and leather straps spot clean using a damp cloth · Do not use abrasive cloths/cleaners as they will scratch jewellery · Perspiration, perfume, creams, sun lotion etc. can increase tarnishing · Apply creams, lotions, perfumes etc before putting your jewellery on, never apply directly to jewellery · Some steroid-based medications/creams can increase tarnishing · We advise not to bath/swim in Silver, Gold or Rose Gold jewellery · Wearing Silver, Gold & Rose Gold jewellery along with other items of jewellery/watches will increase wear · Misuse of jewellery will result in increased wear/damage. · Avoid household cleaning products as this can damage & tarnish Silver, Gold and Rose Gold jewellery · When your jewellery is new and highly polished, a cleaning cloth may dull its appearance · Enamelled bracelets are affected by wear and tear. Care should be taken to avoid denting or scratching the enamel. Wearing other jewellery or watches alongside an enamelled product may also affect the appearance of the enamel. Store all jewellery individually, as storing jewellery together means that they could potentially damage one another. Store in a cool, dark & dry environment, such as jewellery box or pouch.
Engraving is included at no additional charge for all of our jewellery pieces that include a disc. Our team of medical professionals will review the details you provide us with and prioritise the information for engraving based on the "ABC" principles of emergency treatment.
Unfortunately, as a charity, we are unable to provide free replacement jewellery. Please treat your MedicAlert jewellery with care, as you would with other jewellery.
Due to the nature of MedicAlert membership, we only engrave our own collection of jewellery. Every product we provide comes with the quality assurance of the registered and internationally recognised MedicAlert logo. This also ensures that you are receiving an item of jewellery that has been meticulously checked and adheres to our requirements for quality and durability.
To deliver the quality and finish that you would expect from MedicAlert jewellery, our metal types may contain small amounts of nickel and other base metals. Many of our members with metal allergies successfully wear gold or silver items, but this depends on how severe your sensitivity is. You may prefer to choose a "barrier" product; where there is limited or no metal contact with the skin, for example, our Sports Bands. If you would like any advice, please do contact our Member Support team who will be able to assist you.
If you are needing any assistance with ordering the right size bracelet or necklace, please see our guides at https://www.medicalert.org.uk/jewellery-guides/. If your preferred size isn’t available in a particular piece then we may be able to offer a bespoke service from just £2.50 on top of the standard item cost. Simply call us on 01908 951045 to speak to a friendly Member Support Advisor and we will do the rest.
If you replace your medical ID jewellery due to a change in the engraving, it is important that you no longer wear the out-of-date item and you do not allow anyone else, including children, to wear it. This could lead to misdiagnosis in an emergency. We advise members to dispose of any jewellery that now has incorrect information engraved on it. Alternatively, you can send your old medical ID jewellery to us to dispose of securely.
We offer the following options:
Standard UK postage: £2.75 -
Special Recorded UK postage: £6.95 (Automatically applied to orders with a value of more than £45.00 - requires a signature)
All international postage: £10.75
Due to the bespoke nature of our jewellery, each item is made specifically for the order. Our aim is that all items are despatched within 10 working days, however there may be circumstances when it may take a little longer.
MedicAlert is a charity and therefore we do all we can to reduce the costs we have to pass on to our members. We are also very aware of the effects we all have on the environment and continually strive to ensure we do what we can to reduce these impacts. MedicAlert has taken the decision to use as little packaging as possible whilst ensuring that medical ID jewellery reaches members in the best condition possible. Our stainless steel products are dispatched within a linen bag and placed in an envelope with member documents, whilst all sterling silver, gold and rose gold products are placed in a velvet pouch and are dispatched in a recycled box along with their corresponding documents. This provides for safe transport as well as a storage pouch should you ever not be wearing your jewellery.
Your MedicAlert jewellery is custom engraved, therefore it cannot be re-used. Unless your jewellery has a fault covered by warranty, then we cannot accept returns on personalised goods. Where there is a fault covered by the warranty, MedicAlert will repair or replace the item and send it back to you free of charge. If we are unable to repair or replace your jewellery, then we will provide a refund to you. If you simply require a jewellery alteration, you are responsible for any additional payments including postal charges.
We guarantee that your jewellery will be made to the highest standards by our expert jewellers and it will be delivered to you in pristine condition. MedicAlert provides a warranty on all manufacturer defects from the dispatch date as follows:
• 3 months for beaded items
• 6 months for sports bands
• 12 months for all other jewellery.
The warranty covers: defects in the material or workmanship of clasps, chains, straps or wires, watch batteries and the readability of the disc. The warranty does not cover: repairs made by anyone other than our skilled jewellery team; products damaged from everyday wear and tear; tarnishing of silver; scratching of the disc, enamel, chain and attachments; damage resulting from misuse or accidental handling; exposure to lotions and creams; lost/misplaced products; and changes in engraved information after the engraved product is approved.
In the unlikely event that you have a problem with the jewellery which is covered by the warranty, you can return the item to us for inspection and we will either repair or replace it. Your statutory rights are not affected by this guarantee.
Please remember our qualified medical professionals are here to review your information and provide recommendations. They aren’t able to give you specific medical advice on your conditions or treatment. If you need personal medical assistance, please contact your usual health care provider, such as your GP.
You can do any of the following to contact us: Phone us: 01908 951045 (Mon to Fri: 8am - 3:30pm, Sat: 9am - 3pm) - -
Email us: firstname.lastname@example.org - -
Write to us: The MedicAlert Foundation, Suite 1, Liscombe South, Liscombe Park, Soulbury, LU7 0JL - - Alternatively, you can also fill in our simple contact form below.
How to join MedicAlert online or activate your account if you are an existing member.
Measurement guides as well as additional information about our jewellery
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