Alterations and Repairs

Making your jewellery perfect for you

We want you to be completely happy with your MedicAlert ID jewellery. Your jewellery provides valuable information in an emergency situation, so we aim to have your size alterations or repairs complete as quickly as possible.


Having your alteration undertaken by MedicAlert ensures that your product's warranty remains unaffected.

Simply tell us the finished size you require, however please note that due to the complex nature of patterned chain, the size may differ by approximately 2mm either side of the length requested.


Any repair that is due to a manufacturer's fault will be repaired for free within the warranty period. You can find out the warranty period of your item by clicking below.


Old Style Discs

If your jewellery uses an older style disc, which looks different to those currently available in our shop, we may not be able to repair or alter it. If you believe that your jewellery may be affected, please get in contact with our team on 01908 951045 and take photos of your ID if possible. We will then advise on the best option to suit your needs. 

Process your return

Over the phone

Call us on 01908 951045 to speak to a Membership Service Advisor. Please note our opening hours are: Monday to Friday: 8am to 3:30pm


By post

If you would prefer to fill in a printed form, please download our form below and include it with your jewellery when sending it back to us.



Simply log into your 'MyMedicAlert account' then go to the 'Purchase History' section. Find your order and click on 'Return' to fill in our form.


Once processed, you will need to securely post your jewellery to:

The MedicAlert Foundation
Alterations & Repairs
Suite 1, Liscombe South
Liscombe Park

We recommend you use a 'signed for' service to allow for tracking as MedicAlert will not be responsible for any jewellery not received.

Once received, we will assess your jewellery and, if required, call you to make any recommendations. After the work required is agreed, we will pass it to one of our expert jewellers to complete the work and send back your jewellery as soon as possible. This normally takes 10 working days to complete.

Pricing structure

Payment for your request is determined by the metal type of your jewellery.
Including postage & packaging, these costs are:

Stainless Steel - from £12.75
Silver - from £26.75
Gold - from £36.75

If there are any additional charges for the alteration or repair of your MedicAlert ID jewellery, a member of the team will contact you directly.

Measurement guides

Bracelet lengths

Measuring guide

Necklace lengths

Measuring guide

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