Alterations and Repairs

Making your jewellery perfect for you

We want you to be completely happy with your MedicAlert ID jewellery. Your jewellery provides valuable reassurance in an emergency situation, so we aim to have your size alterations or repairs complete as quickly as possible.

If you would like to alter the size of your jewellery, please tell us the finished size you require and we will make it to your size. Please note that due to the complex nature of patterned chain, the size may differ by approximately 2mm either side of the length requested.

1 - Process your request

Over the phone

Simply call us on 01908 951045 to speak to a Member Service Advisor. They will be able to process your request and advise on any questions you may have. 

Please note our office opening hours are:
Monday to Friday: 8am to 3:30pm

By post

If you would prefer to fill in a printed form, please download our form below and include it with your jewellery when sending it back to us. 



Process your alteration or repair by logging into your MyMedicAlert account to fill in our form online.

Simply go to your Purchase History section, find your order under and click on the Return buttton to fill in our form.

2 - Post your jewellery to us

Once processed, you will need to securely post your jewellery to:

The MedicAlert Foundation
Alterations & Repairs
Suite 1, Liscombe South
Liscombe Park

Once received, we will assess your jewellery and, if required, call you to make any recommedations.

We recommend you send your parcel with a signed for service to allow for tracking as MedicAlert will not be responsible for any jewellery not received.

After the work required is agreed, we will pass it to one of our expert jewellers to complete the work and send back your jewellery as soon as possible. This normally takes 10 working days to complete.

Pricing structure

Payment for your request is determined by the metal type of your jewellery.
Including postage & packaging, these costs are:

Stainless Steel - £12.75
Silver - £26.75
Gold - £36.75

If there are any additional charges for the alteration or repair of your MedicAlert ID jewellery, a member of the team will contact you directly.

Did you know?


Having your size alteration undertaken by MedicAlert ensures that your product's warranty remains unaffected.


Any repair that is due to a manufacturer's fault will be repaired for free when under your 12 month warranty.

Measurement guides

How to measure for a bracelet


Guide to necklace lengths


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