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Our postage & packaging costs, and returns policy
All orders are charged at the following rates:
£2.75 - for all orders up to £44.99
This is a standard service via Royal Mail
£6.95 - for all overs over £45
This is sent Special Recorded Delivery (requires a signature)
£10.75 - for all international postage
Your MedicAlert bracelet, necklace or watch is personally engraved and cannot be re-used, therefore we cannot accept returns or issue refunds on personalised items unless the item has a fault covered by the warranty.
Where there is a fault covered by the warranty, MedicAlert will repair or replace the item free of charge. MedicAlert will only provide a refund if unable to repair or replace the item.
If you require any alterations to your jewellery you agree that you are responsible for any additional payments for the alteration, including postal charges.
Every piece of MedicAlert jewellery comes with warranty to ensure quality and craftsmanship.
Find out more
From jewellery care to measurement guides - everything you need to know about MedicAlert jewellery.
We offer a reduced code repair & alterations service for all MedicAlert jewellery.
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