Postage and returns

Our postage & packaging costs, and returns policy

How much is postage?

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All orders are charged at the following rates:

£2.75 - for all orders up to £44.99
This is a standard service via Royal Mail

£6.75 - for all overs over £45
This is sent Special Recorded Delivery (requires a signature)

£10.75 - for all international postage

Returns policy

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Your MedicAlert bracelet, necklace or watch is personally engraved and cannot be re-used, therefore we

cannot accept returns on personalised items unless the item has a fault covered by the warranty.

Where there is a fault covered by the warranty, MedicAlert will repair or replace the item free of charge.
MedicAlert will only provide a refund if unable to repair or replace the item. 

If you require any alterations to your jewellery you agree that you are responsible for any additional payments for the alteration, including postal charges.

Further information

Your warranty

Every piece of MedicAlert jewellery comes with warranty to ensure quality and craftsmanship

Find out more

Jewellery guides

From jewellery care, to measurement guides. Our jewellery guides will tell you everything you need to know about MedicAlert jewellery

Find out more

Repairs & alterations

We offer a reduced code repair & alterations service for all MedicAlert jewellery

Find out more