CORONAVIRUS UPDATE: Our 24/7 emergency helpline is operating as usual, as is our ID production unit. For all non-emergency communications, there may be a slight delay.

Contact us

We're here to answer any questions you might have

Please note our office hours are:

Monday to Friday: 8am - 3:30pm
Saturday: 9am - 3pmĀ 
Sunday and Bank Holidays: CLOSED

Contact Form:


Alternatively you can also:


To talk to a member of our Membership Services Team, call us on 01908 951045


Send a message to - we aim to answer within 2 working days


Send us a letter to MedicAlert, Suite 1, Liscombe South, Liscombe Park, Soulbury, LU7 0JL

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