Jewellery Guides

Learn about MedicAlert ID jewellery and how to get the perfect fit for your bracelet

A bespoke service

Need a specific size we don't have? For as little as £2.50, we can create a custom piece for you.

Jewellery care

Tips on how's best to care and store your MedicAlert ID jewellery

Jewellery warranty

Information about the warranty on your piece of MedicAlert ID jewellery

Measuring for bracelets

To ensure a comfortable fit, check out our bracelet measurement guides

Click on any of the links to find out more about MedicAlert ID jewellery
Necklace lengths

Some guidance on necklace lengths

Handcrafted by our team of jewellers

Every piece of MedicAlert ID jewellery is handcrafted using the most advanced methods and tools available in the market. We go out of our way to make sure that every order receives the care and attention our members deserve.

Our collection of jewellery suits a variety of tastes, and we work hard to create fresh designs that keep up with the latest trends. We use leading design software to prototype new emblem styles, make refinements and view the designs from all possible angles. We then produce each item in our own facility, using a combination of traditional machinery and laser technology.

We are proud members of the National Association of Jewellers

We are committed to providing the best service and standard of medical ID jewellery possible for our members.

We also abide by the BJA Code of Ethics, which means that we: 

  • Maintain the highest level of integrity and adhere to sound business practices.
  • Clearly indicate the true quality of products offered on sale.
  • Provide a standard of product and service of the highest possible quality, commensurate with price.
  • Have a clear guarantee policy on all jewellery.

Why Assay Marks Matter

The UK Hallmarking system protects consumers by independently testing the metal content of silver and gold jewellery.

Assay marking is important because precious metals such as gold and silver are often too soft to be used in their pure form. They are usually combined with small amounts of metals such as copper to make the alloy more suitable for the jeweller to work with.

At MedicAlert, we insist on using the best quality precious metals. So when you see the assay mark on your gold or silver I.D. jewellery, you can trust in the purity of the piece.

To learn more about Assay Marks, visit the Birmingham Assay Office.

Sometimes designs change

We always listen to member feedback to see how we could improve on our medical ID jewellery and services. This means that from time to time, we may change components, change suppliers or the way our jewellery is configured to ensure the best quality, design and comfort.

We always reflect these changes in our product listings, which is why it's so important to check the product page for any changes.

Further information

Alterations & repairs

As an additional benefit to your membership, we offer reduced cost repairs and alterations to your jewellery

Find out more

Postage & returns

Find out about our postage & packaging costs and learn about our returns policy

Find out more

Exchange disc service

Need to update your disc's engraving? No problem! We offer reduced cost disc exchanges for our silver and gold jewellery

Find out more

Clean & polish service

MedicAlert ID jewellery is built to last; we offer an affordable service to professionally clean your jewellery so that it's like new again

Find out more

A bespoke service

Ordering outside of our standard sizes is super easy and very affordable at £2.50. 

This service does not affect your MedicAlert warranty, and does not apply to any products that are fixed size i.e. silicone watch straps.

To process a bespoke sized order, simply call us on 01908 951045 to speak to a friendly Membership Services Advisor and we will do the rest.  


Jewellery care

How to care for your MedicAlert ID jewellery

  • Wash regularly in warm, soapy water. For fabric and leather straps, spot clean using a damp cloth
  • Do not use abrasive cloths / cleaners as they will scratch jewellery
  • Perspiration, perfume, creams, sun lotion etc can increase tarnishing
  • Apply creams, lotions, perfumes etc before putting your jewellery on, never apply directly to jewellery.
  • Some steroid based medications/creams can increase tarnishing
  • We advise not to bath/swim in Silver, Gold & Rose Gold jewellery
  • Wearing Silver, Gold & Rose Gold jewellery along with other items of jewellery/watches will increase wear
  • Misuse of jewellery will result in increased wear / damage
  • Avoid household cleaning products as this can damage & tarnish Silver, Gold and Rose Gold jewellery
  • When your jewellery is new and highly polished, a cleaning cloth may dull its appearance
  • Enamelled bracelets are affected by wear and tear. Care should be taken to avoid denting or scratching the enamel. Wearing other jewellery or watches alongside an enamelled product may also affect the appearance of the enamel

Storing your jewellery

  • Store all jewellery individually, as storing jewellery together means that they could potentially damage one another
  • Store in a cool, dark & dry environment – such as a jewellery box or pouch

Jewellery warranty

Your MedicAlert, Your warranty

We guarantee that your medical ID jewellery will be made to the highest standards by our expert jewellers and it will be delivered to you in pristine condition. 

MedicAlert provides a Warranty on all manufacturer defects from the dispatch date as follows:

  • 3 months for beaded items
  • 6 months for sports bands
  • 12 months for all other jewellery

The Warranty covers: defects in the material or workmanship of clasps, chains, straps or wires, watch batteries and the readability of the disc.

The Warranty does not cover: repairs made by anyone other than our skilled jewellery team; products damaged from everyday wear and tear; tarnishing of silver; scratching of the disc, enamel, chain and attachments; damage resulting from misuse or accidental handling; exposure to lotions and creams; lost/misplaced products; and changes in engraved information after the engraved product is approved.  

In the unlikely event that you have a problem with the jewellery within the warranty period, you can return the item to us for inspection and we will either repair or replace it. 

Your statutory rights are not affected by this guarantee. 


Below are two different methods for measuring your wrist

To choose your size, measure your wrist in centimetres. Depending on your choice of jewellery, you may wish to add some additional length for comfort, depending on your preference.

Please note: 

If you cannot find a suitable size, please call us to discuss bespoke sizing (this will incur an additional charge of £2.50/€2.96). 

1) Using a soft tape measure:

Wrap the tape measure snugly around your wrist and note the measurement Add your comfort allowance (depending on preference)

Photo | Measuring your wrist

2) Using string or a strip of paper and a ruler:

Wrap a piece of non-stretchy string or paper around your wrist Cut or mark the string or paper where it meets the starting point Measure the flattened piece of string or paper against a ruler Add your comfort allowance (depending on preference)

Photo | Measuring your wrist with piece of paper

Photo | Putting the strip of paper against a ruler

Please note:

Please note that due to the varying size of components used to create our bracelets, exact sizing of finished pieces is NOT possible. In these situations, we always round up to the nearest centimetre; please bear this in mind when ordering your bracelet.


Necklace lengths

All necklaces can be ordered at the length to suit your needs. 

To choose the right length necklace, you need to consider how long you would like it to hang. 
For instance, you may opt for a longer chain if you would like to slip the necklace over your head rather than use the clasp.

One helpful way to choose the right length is to measure a necklace that already fits you well.

We’ll need the measurement in centimetres, so please use a soft dressmaker’s tape measure to accurately measure.

  • 40 cm - Choker length
  • 44 - 48 cm - Collarbone
  • 50 cm - Just below the collarbone
  • 56 cm - At or below neckline
  • 60 cm - Below the neckline

We advise that our necklaces are suitable for children aged 11 and above.

Image | The different necklace lengths

Other helpful pages

Frequently asked questions

Read FAQs

Help with MyMedicAlert account

Helpful guides