Your warranty

We guarantee that your medical ID jewellery will be made to the highest standards by our expert jewellers and it will be delivered to you in pristine condition. 

MedicAlert provides a Warranty on all manufacturer defects from the dispatch date as follows:

  • 3 months for beaded items
  • 6 months for sports bands
  • 12 months for all other jewellery

The Warranty covers: defects in the material or workmanship of clasps, chains, straps or wires, watch batteries and the readability of the disc.

The Warranty does not cover: repairs made by anyone other than our skilled jewellery team; products damaged from everyday wear and tear; tarnishing of silver; scratching of the disc, enamel, chain and attachments; damage resulting from misuse or accidental handling; exposure to lotions and creams; lost/misplaced products; and changes in engraved information after the engraved product is approved.  

In the unlikely event that you have a problem with the jewellery within the warranty period, you can return the item to us for inspection and we will either repair or replace it. 

Your statutory rights are not affected by this guarantee.