MedicAlert is proud to demonstrate its deep commitment to fostering an inclusive, supportive, and accessible workplace through concrete action. 

We have developed a comprehensive suite of policies and practices specifically designed to promote and support the holistic well-being of our staff, encompassing everything from physical accessibility and flexible working arrangements to mental health provisions, professional development, and robust family-friendly initiatives.

Our Inclusive Working Environment

We strive to create a workplace that is accessible and comfortable for everyone.

Physical Accessibility

Our building was designed with physical accessibility in mind. It features wide doorways throughout that are purpose-built to allow for wheelchair access and is located entirely on the ground floor. We also provide a disabled toilet to accommodate staff and visitors with specific accessibility needs and offer free car parking for convenience.

Flexible Working

To support diverse needs and work-life balance, we champion flexible hybrid working and flexible working hours.

Adjustable Workspaces

MedicAlert is dedicated to providing an accommodating and supportive working environment, including offering adjustable workspaces to meet the diverse needs of its staff. This commitment is further demonstrated by our engagement with Access to Work to support staff and obtain necessary office equipment.

Specifically, our approach to working set-ups includes:

• Providing a range of ergonomic equipment such as various chairs, standing desks, footstools, and adjustable screens to allow staff to customise their working set-up for comfort and ergonomic support .

• Actively engaging with government schemes like Access to Work to further support staff and procure specialised office equipment as needed, whether for an office workstation or a home-based setup, ensuring that individual needs are met and staff can perform their roles comfortably and effectively.

This initiative is part of our broader commitment to fostering an inclusive environment and understanding everyone's health conditions to provide informed support.

Open Communication

An open talking environment is promoted, ensuring that everyone feels comfortable expressing their needs and fostering mutual understanding within teams. This is further supported by regular All-Staff meetings,  check-ins with line managers and Performance Development Reviews (PDRs), specifically designed to allow for discussion, suggestions, and requests from staff.

Quiet and Calming Spaces

Recognising that different individuals have varying sensory and concentration needs, MedicAlert provides quiet areas within the building. These spaces allow staff to step away from busier environments if needed, contributing to a calmer and more accommodating atmosphere for mental well-being. 

Supporting Staff Well-being and Health

The office's location provides a unique environmental benefit, as staff are free to leave the office and walk around in the open fields during the day, promoting physical activity and mental breaks.

Staff benefits

We provide complimentary drinks and snacks, including different milks and snack options to accommodate allergies and diverse dietary needs.

Beyond daily support, we invest in our team's long-term well-being and professional growth. 

• MedicAlert supports continuous learning by paying for training and development courses for its staff.

• MedicAlert contributes to pensions, supporting the long-term financial security of its employees.

• MedicAlert contributes to the cost of eye tests for our staff members

• Staff have the option to join its health insurance policy, which is significantly funded by the organisation. 

• Staff also have access to a counselling helpline, providing an additional resource for mental health support.

Understanding Diverse Health Needs

We are committed to understanding everyone’s health conditions to know how to act appropriately and provide informed support. This comprehensive understanding also enables us to provide a more knowledgeable service to our members. 

Family friendly policies

To support staff through various life stages and ensure a secure working environment, MedicAlert has established comprehensive leave and safeguarding policies.

These are some of the tangible ways MedicAlert demonstrates its dedication to accessibility and staff well-being. We believe a supportive, understanding, and adaptable workplace benefits everyone, and we remain committed to continuously improving our practices to ensure an inclusive environment for all our staff.