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About our Jewellery

How do I order?

Step 1: Choose your jewellery. Your membership will automatically be added as you progress through the checkout.

Step 2: Complete the application form (you'll need your medical information handy, click here for more information)

Step 3: Your electronic record will be set up and our team of nurses will check all the information you provide. Your most critical details will be prioritised to aid recovery in an emergency. 

Step 4: Your jewellery will be handcrafted and engraved with your vital information, before being dispatched for delivery.

Choosing the right disc size

It is important you select the most suitable disc for your needs. A few of our products are only available with a set disc size that cannot be changed.

All conditions, allergies, and medication listed by yourself upon joining are reviewed by our medical team. Information that is vital to your treatment in an emergency situation will be engraved on the reverse of your MedicAlert disc, any additional information will be detailed within your electronic record.

Should it not be possible to fit all vital details onto your chosen disc, one of our medical advisors will contact you to help you choose a suitable alternative.

Below you find all of the disc types we have available. A complete sizing guide is also listed next to each item within our online shop.

Elliptical discs

        Small       Standard          Large

Round discs

      Standard         Large

 

One Size discs

      Cable Disc     Shield Disc       Dog Tag

 

Watches

The engraving space available on watches varies from product to product. Please check individual product listing for further details.


If there is space on your disc, we can also engrave details such as blood type, organ donor or your name. The inclusion of vital details for the ABC principles of resuscitation are our priority, but if you would like to try to include additional wording, space permitting, please include the details on your order form.

Choosing the right size bracelet

To choose your size, measure your wrist in centimetres and select a size above this, allowing some additional length for comfort (this is usually 1-3cm depending on preference).

NOTE: If your measurement falls between sizes we advise rounding up. If you cannot find a suitable size, please call us to discuss bespoke sizing (this will incur an additional charge of £2.50/€2.96).

Below are three different methods for measuring your wrist. 


Photo of a wrist being measured

1) Using a soft tape measure:

  1. Wrap the tape measure snugly around your wrist and note the measurement
  2. Add your comfort allowance (usually 1-3cm depending on preference)


Photo of measuring with a piece of paper

Photo of measuring with a piece of paper

2) Using string or a strip paper and a ruler:

  1. Wrap a piece of non-stretchy string or paper around your wrist
  2. Cut or mark the string or paper where it meets the starting point
  3. Measure the flattened piece of string or paper against a ruler
  4. Add your comfort allowance (usually 1-3cm depending on preference)


Photo of measuring an existing bracelet

3) Measure an existing bracelet:

  1. Hang your bracelet vertically against a flat ruler, ensure you measure the full length of the bracelet including the clasp, disc and jump-ring.
  2. This measurement is the bracelet size you should order
Choosing the right length necklace
Necklace lengths banner

To choose the right length necklace, you need to consider how long you would like it to hang.

One helpful way to choose the right length is to measure a necklace that already fits you well.

We’ll need the measurement in centimetres, so please use a soft dressmaker’s tape measure to accurately measure.

  • 40 cm - Choker length
  • 43 - 48 cm - Collarbone
  • 50 cm - A few inches below the collarbone
  • 55 cm - At or below neckline
  • 60 cm - Below the neckline

We advise that our necklaces are suitable for children aged 11 and above.

Visual on necklace lengths

Image is for illustration purposes only and should only be used as an estimate. Always measure yourself with a soft tape measure to ensure an accurate fit.

 

 
Jewellery care guide

Caring for your jewellery 

  • Wash regularly in warm, soapy water. For fabric and leather straps, spot clean using a damp cloth.
  • Do not use abrasive cloths / cleaners as they will scratch jewellery.
  • Perspiration, perfume, creams, sun lotion etc can increase tarnishing.
  • Apply creams, lotions, perfumes etc before putting your jewellery on, never apply directly to jewellery.
  • Some steroid based medications/creams can increase tarnishing.
  • We advise not to bath/swim in Silver, Gold & Rose Gold jewellery.
  • Wearing Silver, Gold & Rose Gold jewellery along with other items of jewellery/watches will increase wear.
  • Misuse of jewellery will result in increased wear / damage.
  • Avoid household cleaning products as this can damage & tarnish Silver, Gold and Rose Gold jewellery.
  • When your jewellery is new and highly polished, a cleaning cloth may dull its appearance.
  • Enamelled bracelets are affected by wear and tear. Care should be taken to avoid denting or scratching the enamel. Wearing other jewellery or watches alongside an enamelled product may also affect the appearance of the enamel.

Storing your jewellery

  • Store all jewellery individually, as storing jewellery together means that they could potentially damage one another.
  • Store in a cool, dark & dry environment – such as a jewellery box or pouch.
Warranty

We guarantee that your jewellery will be made to the highest standards by our expert jewellers and it will be delivered to you in pristine condition.

All products come with 12 months warranty on manufacturer defects from the dispatch date. Warranty does not cover: repairs made by anyone other than our skilled jewellery team; products damaged from everyday wear and tear; tarnishing of silver; scratching of the disc, chain and attachments; damage resulting from misuse or accidental handling; lost/misplaced products; and changes in engraved information after engraved product is approved. 

In the unlikely event that you have a problem with the jewellery in the first 12 months, you can return the item to us for inspection and we will either repair or replace it.

Your statutory rights are not affected by this guarantee.

What jewellery is suitable for people with metal allergies?

Nickel is a naturally occurring bright coloured metal, which is added to metal alloys to make them shiny, hard and durable. Without nickel and other base metals, most types of stainless steel, silver and gold would be too soft to work with. Nickel is commonly found in cookware, cutlery, coins, and naturally occurs both in our food and the environment around us. But some people suffer from an allergy to nickel (or other metals), on contact with the skin.

To deliver the quality and finish that you would expect from MedicAlert I.D. jewellery, our metal types may contain small amounts of nickel and other base metals. It just isn't practical to monitor the tiny detailed composition of every metal component in our range. All of the silver (925) and gold (9 carat) that we work with meets strict quality standards and has been hallmarked by the UK Assay Office, but the precise alloy of each component may be ever so slightly different based on which supplier we have sourced each component from. Many of our members with metal allergies successfully wear gold or silver items, but it depends on how severe your reaction is. The only way to be sure that you will be safe is to choose a "barrier" product; where there is limited, or no metal contact with your skin. 

Handcrafted by our team of jewellers

Every piece of MedicAlert jewellery is handcrafted, which allows us to cater for specific sizing needs or other adjustments. We go out of our way to make sure that every emblem is unique, and receives the care and attention our members deserve.

Our collection of jewellery suits all tastes, and we work hard to create fresh designs that keep up with the latest trends. We use the leading design software to prototype new emblem styles, make refinements and view the designs from all possible angles. We then produce each item in our own facility, using a combination of traditional machinery and laser technology.

Why assay marks matter

Assay MarksThe UK Hallmarking system protects consumers by independently testing the metal content of silver and gold jewellery.

Assay marking is important because precious metals such as gold and silver are often too soft to be used in their pure form. They are usually combined with small amounts of metals such as copper to make the alloy more suitable for the jeweller to work with.

At MedicAlert, we insist on using the best quality precious metals. So when you see the assay mark on your gold or silver I.D. jewellery, you can trust in the purity of the piece.

To learn more about Assay Marks, visit the Birmingham Assay Office.

Sometimes designs change...

From time to time, we may change components on our medical identification jewellery, in response to customer feedback or changes in our supply chain. Please refer to the picture for each product to see the current configuration.

British Jewellers Association

British Jewellers AssociationWe are proud to be members of the British Jewellery Association (BJA), and are committed to providing the best service and standard of jewellery possible for our members.

We also abide by the BJA Code of Ethics, which means that we: 

  • Maintain the highest level of integrity and adhere to sound business practices.
  • Clearly indicate the true quality of products offered on sale.
  • Provide a standard of product and service of the highest possible quality, commensurate with price.
  • Have a clear guarantee policy on all jewellery.

  • I've had my emblem for about 5 years, it hasn't worn out and just feels a part of me now!
  • My mum thinks my bracelet is really cool – Jacob Clark
  • I can honestly say I would not have had the courage to continue to do the things I enjoy if I hadn’t been wearing my MedicAlert Jewellery – Charlotte Gee
  • I have a watch and a bracelet, they help reassure me and make me feel safe that in an emergency I will be given the correct treatment - Jane Kennedy
  • The sports band fits well and won't slip off my daughter's wrist by mistake.
  • I've worn a bracelet for almost 50 years and I would advocate it to anybody who has a medical condition affecting their ability to communicate - Peter Prangley
  • My bracelet gives me complete peace of mind.
  • Often illnesses like my own are hidden. Because of this my bracelet is something that could one day potentially save my life - Lucy Dodd
  • Wearing a MedicAlert bracelet was instrumental in saving my life.