Key benefits

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Member support

As well as our UK based member support team, our 24/7 emergency phone line is accessible from anywhere in the world.

Over 100 languages

We support emergency professionals worldwide. From Uganda to Burma, vital information will be relayed through our translation service.

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Clear & concise

Our registered nurses ensure that you choose the best possible engravings, this means care decisions can be made without delay.

Document storage

We can store and send documents verbally or by email worldwide. This includes health management plans, implant ID cards and DNR forms.

Supported by LloydsDirect


LloydsDirect is supporting MedicAlert's 24/7 emergency helpline. LloydsDirect is helping us to ensure people living with medical conditions that make them vulnerable in an emergency are kept safe all over the world.

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How our emergency helpline works

Your full medical record holds all the details those caring for you may need to ensure you get the best possible treatment.

This can be accessed by first responders via our 24/7 emergency helpline. By simply quoting your membership number, which is engraved onto your medical ID jewellery alongside your most vital information. 


Read the full video script

MedicAlert is the original and only charity provider of medical ID services in the UK.

Your nurse-checked medical record is at the core of your MedicAlert membership, supported by your choice of medical ID jewellery. This provides easy access to your medical information. But how exactly does it all work in an emergency?

The process is designed to be as quick and efficient as possible.

When emergency responders first arrive on the scene, they will quickly check your pulse via your neck or your wrist, where you wear your ID. They are trained to look for the internationally recognised MedicAlert symbol on your ID jewellery. This will alert them to your most vital medical information, such as allergies and conditions, engraved on the back.

Our 24/7 emergency helpline and your unique membership number is also engraved. Medical professionals can then access your full record from anywhere in the world, at any time, in over 100 languages and dialects.

Using the information on your ID and your full record, those looking after you will be able to make appropriate care decisions based on your needs.

As MedicAlert will speak for you when you can’t, you and your loved ones will have peace of mind knowing that you would be safe in an emergency.

“Been a member for years, my bracelet is my voice if I am unable to explain my medical conditions and need help. A true life saver.”

Chris Morse

Want to find out more about MedicAlert?

MedicAlert membership will help to keep you safe in an emergency, providing those looking after you with access to your vital medical information. To find out if MedicAlert is right for you or a loved one, you can learn more about us below.

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