Exchange Disc

Update your engraving on any silver or gold MedicAlert product

As a benefit to your membership, we offer an 'Exchange Disc' service for our sterling silver and gold medical ID jewellery.

This service means you can send us your bracelet, necklace or charm, and get the MedicAlert disc swapped with a new one. 

This is particularly helpful if you want to update your disc's engraving at a reduced cost.

1) Process your request:

Over the phone

Simply call us on 01908 951045 to speak to a Membership Service Advisor. They will be able to process your request and advise on any questions you may have. 

Please note our office opening hours are:
Monday to Friday - 9am to 5pm

Online

Process this service by logging into your 'MyMedicAlert' account and filling in our form online.
Simply go to your 'Purchase History' section, find your order under 'Transaction History' and click on the 'Return' buttton to start filling in our form.
Please select the Disc Exchange service you require under 'Reason for return'.


2) Post your jewellery to us:

Once processed, you will need to securely post your medical ID jewellery to:

The MedicAlert Foundation,
Exchange Disc Service
327 Upper Fourth Street,
Witan Studios,
Milton Keynes, MK9 1EH

We recommend you send your parcel with a signed for service to allow easier tracking as MedicAlert will not be responsible for any jewellery not received.

Once we have received your jewellery, we will then call you to take payment over the phone (if you'd prefer to send us a cheque, please include this in your parcel).
One of our expert jewellers will then complete the work needed and send you back your jewellery as soon as possible.

Pricing structure

Including postage & packaging, these costs range between: 

  • Silver - £26.75 to £31.75*
  • Gold and Rose Gold - £50 to £110*

*Payment for your request is determined by your disc size and type. 

If there's any additional work required that may incurr extra costs, a member of the team will contact you directly to discuss the work before proceeding.

Please note to enable us to keep this service cost effective:

  • We will keep hold of your old disc to offset the cost
  • We can only exchange your disc for the same size i.e. standard size gold disc for a new standard size gold disc
  • We currently do not offer this service for stainless steel products
  • Prices listed include postage and packaging costs

Other services available:

Jewellery guides

Learn about MedicAlert ID jewellery; from how to get the perfect fit for your bracelet to how member feedback helps us to design our jewellery

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Clean & polish

MedicAlert ID jewellery is built to last; we offer an affordable service to professionally clean your jewellery so that it's like new again

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Alterations & repairs

As an additional benefit to your membership, we offer reduced cost repairs and alterations to your jewellery

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